Privacy Policy

Effective Date: 01-05-2026

eAlpha (“eAlpha,” “we,” “our,” or “us”), operated by Alpha Technology Pvt. Ltd., is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services. By using eAlpha, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

1. Full name
2. Email address
3. Phone number
4. Billing and shipping address
5. Account login details
6. Payment-related information (processed securely via third-party gateways)
7. Vendor registration and verification documents (for sellers)

b. Non-Personal Information

1. IP address
2. Device information (browser type, operating system)
3. Usage data (pages visited, time spent, clicks)
4. Cookies and tracking technologies
5. Approximate location data (if enabled)

2. How We Use Your Information

We use collected information for the following purposes:

1. To create and manage user accounts
2. To process orders, payments, and deliveries
3. To verify vendors and ensure marketplace security
4. To provide customer support and assistance
5. To improve platform performance and user experience
6. To send order updates, notifications, and service messages
7. To prevent fraud, abuse, and unauthorized activity
8. To comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

1. Verified vendors for order fulfillment
2. Payment service providers and banking partners
3. Logistics and delivery companies
4. Legal authorities when required by law
5. Technology and service providers supporting platform operations

We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

eAlpha uses cookies to:

1. Improve website functionality
2. Remember user preferences
3. Analyze traffic and user behavior
4. Enhance security
5. Provide personalized content and recommendations

You may disable cookies through your browser settings, but some features of the platform may not function properly.

6. Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal data
2. Correct or update your information
3. Request deletion of your account (subject to legal obligations)
4. Opt out of promotional communications
5. Request details about how your data is used

To exercise these rights, you may contact us using the details below.

7. Data Retention

We retain personal data only for as long as necessary to:

1. Provide services
2. Comply with legal obligations
3. Resolve disputes
4. Enforce agreements and policies

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external platforms.

9. Children’s Privacy

eAlpha does not knowingly collect personal information from individuals under 18 without parental or guardian consent. If such data is discovered, we will take steps to delete it.

10. Vendor Responsibility

As a multivendor platform, vendors may access limited customer data required for order fulfillment. Vendors are expected to handle this data responsibly and in compliance with applicable laws and platform policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of eAlpha means you accept the revised policy.

Contact Us

For privacy-related questions, concerns, or requests, please contact:

eAlpha Marketplace

Alpha Technology Pvt. Ltd.

Address: KMC - 31, Kathmandu

Email: [email protected]

Phone: +977 9807070767

Website: www.ealpha.com.np

eAlpha is committed to building a secure, transparent, and trustworthy digital marketplace while respecting your privacy at every step.